Terms and Conditions

These terms and conditions governs the use of the "services" that are made available on our website, www.officialesta.com.These terms and conditions represent the whole agreement and understanding between us and the individual or entity who subscribes to our service. 

The company will process an application to the customer's necessities and demands, and won't be answerable for any wrong information provided. The company will put forth all attempts to acquire the right visa in the predetermined timeframe. However, the company won't be answerable for the following occurrence at the embassy; visa denial, Refusal to acknowledge the application, Issuance of erroneous visa, Delay in handling the visa.

Should the company have caused any of the above through omission or oversight, then the company's obligation is absolutely constrained to the expense of a replacement visa or discount of all charges paid and the company will not be liable for any consequent loss, such as, but not restricted to: lost profits/earnings, lost airfares.

Cancellation rights

When you have presented your application with us on the web or via telephone, it is expected that you have concurred that we may swiftly start the processing of your application and render our service, and by consenting to these terms and conditions, you are subsequently giving your express agreement to this to occur. Therefore you won't reserve any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your entitlement to cancellation if you agree that we can begin to provide our services within the cancellation period.


This site officialesta.com is owned and managed by official esta ltd, if you do not consent to be bound by and conform to these terms of use, kindly stop using or accessing this site.

We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


You may not use this site or the services offered on or through it for individual addition and you may not sell or give to any outsider, or generally profit from, any services or data (nor any adjustment, amendment or analysis of them) accessible on or through this site.


We reserve the right every now and then to: (a) adjust and/or present new and/or extra safety efforts without notice; (b) temporarily restrict /or limit the accessibility of this site to any individual(s); and (c) do whatever else that we deem necessary to save the security and trustworthiness of this site and the data held in our website's databases.


We use sensible expertise and caution in accumulating the data available on and through this site. Be that as it may, certain data may have been ordered and/or gave to us by an outsider who isn't an individual from our team. OFFICIALESTA.COM does not give warranty to the accurateness of such data which is gotten from the outside source. Moreover, errors and omissions in the data available on and through this webpage may happen because of various components which are inalienable in any web related framework and which are not within our reasonable control. For instance, data might be influenced by machine, software or administrator mistake, or glitches regarding information transmission. In respect of this, the data is given on an "as is” basis and you ought to consistently endeavor to check the precision of any data acquired from this site before depending upon it.

We undertake no obligation to update, amend or clarify information on any data except as required by law. No specified update or refresh date applied to the data should be taken to indicate that all information on the site or on any related data has been modified or updated. 


You may use the site only for lawful purposes and in accordance with these terms of use.

You agree not to use the site In any way that violates any applicable federal, state, local or international law or regulation.

For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.

To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.

To impersonate or attempt to impersonate officialesta.com, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the aforementioned).

To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the site, or which, as determined by us, may harm officialesta.com or users of the site or expose them to liability.

Additionally, you agree not to:

"Scrape" or disaggregate data from the site (whether by manual or automated means) for any commercial, marketing, or data compiling or enhancing purpose.

Introduce any viruses, trojan horses, worms, logic bombs or other material or mechanism which is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the site, the server on which the site is stored, or any server, computer or database connected to the site.

Your Limited License to our Intellectual Property

The materials used and displayed on our website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of officialesta.com, or its affiliates or licensors and are protected by copyright, trademark and other laws. Any of the contents may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the prior written permission of officialesta.com. Officialesta.com grants you a personal, non-exclusive, non-transferable, revocable license to use the website and any materials on the website for non-commercial purposes subject to these terms of use.

Your Consent

By using this site you agree to OFFICIALESTA.COM, handling and moving (both inside and outside the EEA) the User Data as fundamental for us to provide you with this service and empower you to use the site and get your ESTA.

Delivery Policy

Our Delivery Policy is prepared to disclose to you, the client, how we render the Processing Service offered on our site.

1-OFFICIALESTA.COM is a private, third-party ESTA applications information preparing office and it is not associated/ affiliated in any capacity with the Government of the United States of America.

2-Services offered:

  • ESTA Visa Waiver application data entry and processing for our clients.
  • Same day processing and status update for customers.
  • Travel authorization confirmation delivery via email
  • Application data updates and status check for two years from ESTA authorization being gotten.
  • 24/7 ESTA email and telephone client support.

3-OFFICIALESTA.COM does not give guaranty that applications will be acknowledged, we mainly process the client's application information and incorporate it into the ESTA CBP framework.

4-The client is answerable for giving legitimate and exact application data, OFFICIALESTA.COM is not at risk for any dismissed applications due to non-substantial or incorrect data put together by the client.

5-Once the application information is submitted; OFFICIALESTA.COM will have 24 hours to process the application and give a notice to the client. No service claims are acknowledged for non-delivered travel authorization confirmation records before 24 hours after data is presented by the client. Client has the right to claim in the event that they have not gotten a confirmation document or status update after 24 hours.

6-Applications can be delayed by the CBP for various reasons; in these cases a client support agent will contact the client to arrange a possible solution. Same case if application is dismissed.

7-The provided services are in connection to the submission of ESTA applications. The expense of preparing applications incorporates all service charges (up to $81), which are reliant on the area of the candidate. We are not associated with the US government or international embassy. The processing cost includes $14 because of the US government due for issuing your ESTA. You can apply directly via https://esta.cbp.dhs.gov/esta/. By buying our services the client consent to pay a service charge for data entry and help service expense which includes the mandatory $14 expense paid by OFFICIALESTA.COM on behalf of the client to the Customs and Border Protection and American Government for the ESTA system cost.

8-Customer additionally gives unequivocal approval to let OFFICIALESTA.COM manage his/her application information and apply for his/her behalf to the CBP ESTA system. As indicated by our privacy policy and the CBP privacy system accessible at: https://esta.cbp.dhs.gov/esta/html/privacy.htm

9-Client ensures that he/she is qualified and legitimately approved to pay with the submitted credit or debit card. OFFICIALESTA.COM will charge the submitted credit card the complete fee once and will not be liable for any future illicit use of credit card data provided by the client.

When our same day Processing Service is completed, with addition of weekends and public holidays, the product will be delivered to you via email only

We however advise that you try to include our email address orders@OFFICIALESTA.COM to your whitelist to guarantee that our email isn't dismissed because of a filled inbox messages.

Should you have any inquiries with respect to our delivery policy, it would be ideal if you get in touch with us by email (support@OFFICIALESTA.COM). We will respond within 24 hours.

Our Processing Service is considered conveyed to you when submitted through email. We advise that you take a printed duplicate of your travel authorization as certain airlines might need to see a duplicate of it at check-in.

Disclaimer and Limitation of Liability

(a) The information available through the site is provided solely for informational purposes on an “as is” basis at user’s sole risk. Officialesta.com makes no guarantees as to the accurateness, quality, or completeness of the information and we shall not be responsible or liable for any errors, omissions, or inaccuracies in the information or for any user’s reliance on the information. User is solely responsible for verifying the information as being appropriate for user’s personal use.

(b) Subject to paragraph (d) below, or generally as permitted by law, we disclaim and are not liable for all loss, damage(s) and obligation (regardless of whether caused by our carelessness) for all delay, all hazard/misplacement of data, all loss of profits, openings, and altruism, and all aberrant, considerable and reformatory misfortune or damage(s) emerging from or in connection to use of this site and/or the data on it or any services gave through it, howsoever emerging, whether in contract, tort (counting carelessness), resolution or something else, and regardless of whether it was sensibly predictable or we have been made mindful of the plausibility of such misfortune/damage(s)/obligation.

(c) Subject to paragraph (d) below, or generally as permitted by law, our absolute total obligation hereunder in regard of direct loss and harm and other direct risk, howsoever emerging, regardless of whether in contract, tort (counting carelessness), rule or generally will be restricted per case or arrangement of related cases, to £100.

(d) Nothing in these terms of shall limit our liability for

    (I) loss or harm for death or individual damage caused by our negligence; or

    (ii) For any deceitful misrepresentation made by us or those under our influence.

(e) If you are using this site as a customer then nothing in these terms of use will in any capacity limit your statutory rights.

Refund Policy

On the off chance that your application is denied by Customs and Border Protection (CBP) with the status of 'Travel Not Authorized', we will issue a refund of the processing fee paid to us being part of our money back guaranty provided that you reach out to us via email to request for a refund. In the infrequent situation where the United States government cancels endorsement of your ESTA approval, unfortunately we will not be able to issue a refund in such circumstance. We strongly recommend that you affirm your ESTA approval before checking in for or booking a trip to the United States. As we are a privately owned business and unaffiliated with government entities or parastatals, we will like to re-emphasize that the decision on entrance into the United States are at the sole capability of Customs and Border Protection.

In the event that your application has not been denied however you might in any case want to demand a refund for another reasons, get in touch with us. We do think about remarkable conditions should something happen that is outside of your control and will consider refunds dependent upon the situation. It would be ideal if you email support@officialesta.com for more information.

The service fee refund we issue covers mainly the amounts paid to us directly for the processing of your application, and quite unfortunately, this does not cover any third-party expenses you might have incurred in the course of processing of your application. Such as but not limited to, credit/debit card charges or fees from other third parties involved in the payment processing.

Refunds are usually made with USD currency. The conversion rate is dictated by your credit/debit card issuers. We regrettably cannot assume liability for any discrepancy in refunded amount as a result of exchange rate fluctuations or service fee charged by your card issuer.

Any successfully processed refund will be attributed to the card used for the first order. This is to ensure your security and protect you from theft, loss, or scam. To request for a refund from us, get in touch with us via email with the information listed below:

  • Full name;
  • Reason for requesting a refund;
  • Email address associated with the original purchase;
  • The last four (4) digits of the credit card used to make the purchase.

Once we verify your details and are certified to be accurate, we will credit your refund to your credit/debit card within 24 hours, and once you bank has acknowledged the refund you will see the refund on your statement within 3-5 working days.

If your reason for filling a refund is not mentioned here, or you have any inquiries with respect to refunds, please contact us and we will be glad to attend to you.


If any part of this agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this agreement in any way.

If any unlawful and/or unenforceable provision of these terms of sale would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

This agreement, as may be updated from time to time and posted at http://www.officialesta.com/terms-and-conditions/, represents the complete agreement and understanding between us with respect to the service and supersedes any other written or oral agreement

Change of Terms of Use

OFFICIAL ESTA, in its sole discretion, can change or modify this agreement at any time, with or without notice. Such changes or modifications shall be made effective for all subscribers upon posting of the modified agreement to the web address above. You are responsible to read this document from time to time to ensure that your use of the service remains in compliance with this agreement.

About Us

This site is made accessible to you by OFFICIALESTA.COM, (address here). All rights duly reserved. Our regular business hours are 0900 to 1800 weekdays except Bank Holidays. You can get in touch with us by sending us an email or by using the ‘’contact us’’ section on this website


These terms of use will not be regarded or constitute an agreement of business partnership, joint investment or employment contract between us.
You may not delegate, sub-permit, sub-contract or generally move or deal in any of your obligations or privileges under these terms of use without our earlier written consent.
Headings in these terms of use are for your absolute convenience only and are not to be considered when interpreting these terms of use.


We reserve the right to block you from usage at any time, with or without notice, for conduct that is in breach of this agreement, for conduct that We believes is harmful for our business, or for conduct where the use of the service is harmful to any other party.

Rights of Third Parties

Nobody other than you and us will have any privilege under the Contracts (Rights of Third Parties) Act 1999 to uphold any term of these terms of use, without any regard to whether such individual or entity is identifiable by name, as an individual from a certain class or noticeable with a specific description or affiliation. For the shirking of uncertainty, nothing in this clause will influence the right of any allowed trustee or transferee.

Governing Law

Use of this site and the Service is represented by English law, and you unalterably consent to present any case or debate emerging in connection to, out of, or regarding this site (and any use you make of it or the Service and/or openings offered through it) to the non-selective purview of the English courts.

Passport and Visa

You are expected to consult the applicable Embassy or Consulate for this information. Prerequisites may change and you should check for cutting-edge position in great time before takeoff. Regrettably, we will not be liable if for any reason you are denied entry into the flight or into any country because of failure on your part to present the right passport, visa or any other document as may be required by airlines, relevant authority or countries.
Health: Recommended travel immunizations may change at any time so you are advised to consult your doctor on current recommendations before your departure. Health Requirements for your vacation destination are illustrated on the health department’s flyer entitled "The Traveler's Guide to Health" (T4). It is your duty to guarantee that you acquire all prescribed medicine and follow all restorative guidance in relation to your travelling.
The User's use of the Website and or the Offered Service is on the severe understanding that the Website and or the Offered Service is not involved in advise rendering and are not to be relied upon when making decision on travel or any other related choice. The available information on the Website and or the Offered Service is given without guarantees expressed or implied in relation to the accurateness, fitness for a certain purpose, security or compatibility of any parts of the Website and or the Offered Service. The Company does not guarantee the continuous accessibility of the Website and or the Offered Service nor, that any information or proclamation contained on the website will be free from mistakes, error or omission.

Privacy Policy

This privacy policy relates to the information that is collected by this particular website, and you will learn about the following details:

  • The kind of personal information that is collected through the website
  • The way that this information will be used
  • The way it will be shared
  • The choices available to you in terms of how you can use the data
  • The security measures are taken to protect your data
  • The process you can start to correct any inaccurate data

Data collection, share, and use

The site is only going to have access to the information that you decide to send to us voluntarily and none of this information is shared or rented. Only authorized personnel within our organization is going to have access to this information. This process excludes third party processing for payments you make with a credit card.

The terms of the access and control of the information

If you wish to stop being contacted by us, you can send us an email for this purpose. You can also request any of yourdata that we have in store. You can also ask for this data to be modified and deleted and you could let us know of any concerns regarding how this data is used

Security measures

We work with very high standards of security, and we make sure that all of your information is encrypted to maintain the highest level of security. We guarantee that your information is going to be protected both online and offline and we maintain a very professional and highly efficient security protocol for all of our data.

Completing orders

The completion of your order is going to depend on the accuracy of your information. You also have to make sure that you send us all of the relevant information that is mandatory for the process to get started. This information includes but is not limited to your full name, your email, your passport information, your travel itinerary, etc. If your order is not being processed due to any issues, you will be notified via your contact information.

Cookies and their use

A cookie is a text file that is going to be placed on your system by the website to collect standard information such a visitor behavior. Cookies are used to track each visitor and the way that they interact with the website. The use of cookies has no link to your personal information. These are analytics cookies and site cookies that are required to process your orders.You can opt-out of the option to have your actions analyzed, but this would also prevent the site from providing a better experience for your needs.

Other sites

We make use of other website services that provide payment processing. These companies have their privacy policies, but they do not retain or share any of your information. Their purpose is only to provide the payment processing service. If required by law, they are GDPR compliant.

External links

This site contains external links, but we are not responsible for any of the content, the privacy policies, or the specific practices and services provided by any of those sites.
If you have any questions regarding this privacy policy, please send us a message at SUPPORT@OFFICIALESTA.COM